Data Protection Guarantee: Tenerife Model Agency respects your personal space and digital security. We implement advanced encryption, transparent routing, and strict confidentiality protocols to safeguard applicant details, creator portfolios, and active profile ledgers.
1. Introduction & Overview
At Tenerife Model Agency ("Agency," "we," "us," "our"), we appreciate the sensitive nature of the media, personal branding, and billing structures associated with digital content scaling.
This Privacy Policy ("Policy") details exactly how we gather, utilize, store, share, and protect your information when you access our website (including all language translations), submit recruitment applications, or engage our creator scaling platforms.
This Policy is fully compliant with global privacy frameworks, including the European Union's General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and national Spanish data regulations.
2. Information We Collect
We process different classes of data depending on how you interact with our digital and management teams:
A. Information You Submit Directly
- Recruitment Applications: When you apply via our onboarding portal, we gather your full name, email address, and social media handles (such as Instagram or TikTok).
- Onboarding Verification: To comply with digital platform safety rules, contracted models provide government-issued IDs, legal date of birth, and billing addresses.
- Communication Data: Any information, suggestions, or requests sent through our interactive AI chatbot widget, direct emails, or instant messaging portals.
B. Information Collected Automatically
- Digital Footprint: Device metadata, browser type, operating system version, and general geolocation (town/country levels).
- Activity Metrics: Visited URLs, page dwell times, referral paths, and button-clicks (tracked through secure analytics cookies).
C. Active Creator Management Data
- For active contracted partners, we aggregate profile sales performance metrics, subscription totals, content schedules, and payout tallies. This data is handled in strict, private environments to compute your bi-weekly 65% payouts.
3. Legal Bases & How We Use Your Data
We process your personal information under several legal grounds, primarily:
- Contractual Performance: To review recruitment applications, establish partner agreements, configure active chatting panels, and transfer bi-weekly earnings splits.
- Consent: When you opt-in to apply or submit questions through our interactive AI chatbot helper.
- Legitimate Interests: To secure our infrastructure, prevent fraudulent applications, and continuously improve site responsiveness.
4. Data Sharing & Third-Party Processors
We do not sell, rent, lease, or trade your personal information. Your data is treated as highly confidential.
We only share necessary records with trusted, audited third-party service providers who operate under strict non-disclosure terms, including:
- Secure hosting and cloud storage networks.
- Private, secure dashboard infrastructure providers.
- Audited web analytics engines (e.g. Google Analytics) used exclusively to evaluate site errors and loading speeds.
- Professional legal or accounting counsel in Spain during audit or payout verification.
5. Advanced Data Security Controls
We deploy multiple layers of modern security to keep your records safe:
- Encryption: Standard AES-256 encryption at rest, combined with HTTPS and SSL/TLS transmission channels.
- Credential Isolation: Creator account logins, chatting panel access tokens, and payout routes are isolated and restricted to vetted managers on a strict "need-to-know" basis.
- Regular Audits: Constant scanning of database endpoints and server configurations to detect and address potential security bottlenecks.
6. Cookies & Language Preferences
To deliver an elite, seamless multilingual experience across 10 European languages, our site utilizes cookies.
- Functional Cookies: Used to recognize and save your language selection (e.g. Spanish, German, French) as you move between pages.
- Analytical Cookies: Assist us in diagnosing loading bottlenecks and improving SEO responsiveness.
- Opt-Out: You can manage, disable, or delete cookies at any time through your browser's security settings.
7. Your Global Privacy Rights (GDPR & CCPA)
Under European (GDPR) and state-level (CCPA) legal guidelines, you possess comprehensive rights regarding your data:
- Right of Access: You can request a clear copy of all personal data we maintain about you.
- Right to Rectification: You can request immediate corrections of inaccurate or outdated records.
- Right to Erasure ("Right to be Forgotten"): You can request the permanent deletion of your application details or personal records.
- Right to Restrict or Object: You can oppose processing based on legitimate interests or revoke your consent at any time.
To trigger any of these rights, simply email our dedicated data security officer at info@ofency.es. We commit to responding and processing all legitimate requests within 30 days, free of charge.
8. Retention Periods
We only keep information as long as necessary:
- Applicants: Unsuccessful application files are permanently erased within 6 months to protect applicant privacy.
- Partners: Creator records are maintained for the active duration of the contract, and thereafter only as required to satisfy Spanish financial auditing, tax reporting, and legal compliance.
9. Children's Protection
Our services are strictly restricted to adults. Tenerife Model Agency does not intentionally collect, store, or solicit data from anyone under 18 years of age. If we discover that an individual under 18 has submitted information to us, we will immediately and permanently delete it.
10. Contacting Our Data Officer
For any inquiries, requests to erase records, or clarifications regarding this Privacy Policy, please send a direct message to our security office:
Email: info@ofency.es
Location: Avenida de Bruselas, Adeje, Tenerife, Spain